Your Ricky casino contacts in Australia
We support you in Australia. Here you will find our contacts: on-site live chat, email, our official social pages, and our policy on phone and messengers. Support is in English; live chat replies in minutes and email within 24 hours.
How to reach us in Australia: email, live chat and contact number
Contact us for account help, payments, game issues, or business enquiries such as partnerships, media, affiliates, corporate matters, legal details, or investor proposals. Use the address shown in the Help Centre for the only Ricky casino email address in Australia; there is no contact number for Australia.
| Communication method | How to contact us | What questions should you ask |
|---|---|---|
| Live chat (24/7) | Open the Help icon on the bottom-right of the site or app, then select Live chat. Average reply: under 2 minutes. | Urgent account issues, deposits and withdrawals, game errors, verification steps, responsible gambling tools, platform status. |
| Go to Help Centre > Contact us > Email. Use the on-site form to send an email or copy the address shown there. Average reply: within 24 hours. | Detailed cases that need attachments, complaints, privacy requests, account review, formal enquiries. | |
| Phone | Phone support is not offered. There is no contact number in Australia. | Use live chat for urgent matters. Use email for formal complaints or detailed records. |
| Messengers | We do not provide support via WhatsApp, Telegram, or Viber. Ignore unofficial messages. | Move any messenger approach to our on-site live chat or email. Do not share personal details by message. |
| Social media | Follow verified pages linked in the website footer. We do not handle account support by comments or DMs. | News, service notices, and updates. For account help, switch to live chat or email on the official site. |
| Help Centre and FAQs | Open Help Centre on-site for FAQs, guides, and to submit a request. | Self-serve answers about your account, game rules, deposits and withdrawals, verification, responsible gambling, and technical updates. |
| Affiliates and partnerships | Use the affiliate portal link in the footer or the business contact form in Help Centre. | Affiliate sign-up, media and marketing enquiries, corporate and legal questions, investor proposals. |
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