Chat gives you quick, real-time help from an agent. Use Ricky Casino live support for urgent issues.

• How to open chat:
  • Tap the Chat icon at the bottom-right on the website or app.
  • Or go to Help > Live chat after you log in.
• Best for:
  • Login or 2FA problems.
  • Deposit or withdrawal status.
  • Bonus terms, wagering, or opt-in checks.
  • Game stuck, crash, or error message.
• Hours and language:
  • 24/7 in English.
• Expected timing:
  • First reply in 30 seconds to 3 minutes during normal load.
  • Complex fixes may take longer while the agent checks your account.
• Tips for faster help:
  • Confirm your registered email and date of birth.
  • Share your username and any recent transaction ID.
  • Add a short summary and a screenshot of any error.
  • Tell the device, browser/app version, and internet connection.
  • Keep chat open for follow-ups; you will see replies in the same window.

Email suits detailed requests, documents, and non-urgent matters. Email lets Ricky Casino customer service provide a written trail for your case.

• How to send an email:
  • Use Help > Contact in your account to send a secure message to support.
  • Or reply to any case email you received to continue the thread.
  • Include your username, a short subject, and a clear summary.
• Best for:
  • KYC or account verification.
  • Disputed bets or game rounds that need logs.
  • Payment trace requests and bank statements.
  • Formal complaints or attachments.
• Contact:
  • The support email address is shown after sign-in under Help > Contact. This reduces phishing risk.
• Hours and language:
  • Emails are monitored 24/7. Replies are in English.
• Expected timing:
  • First response in 1-12 hours for most cases.
  • Complex reviews can take 24-72 hours.
• Tips for faster answers:
  • Use a precise subject such as "KYC – utility bill" or "Withdrawal AUD – bank transfer".
  • Attach screenshots or PDFs that show full edges and dates.
  • List steps to reproduce any error and the time it happened (AEST).
  • Send from your registered email so the case links to your account.

Phone can be helpful when talking through urgent issues. At this time there is no Ricky Casino helpline number in Australia.

• Support number: not available.
• Free number: not available.
• Helpline number 24/7: not offered. Use live chat for 24/7 help.
• What to expect if phone becomes available:
  • You would hear an IVR menu and be asked to verify your account.
  • Typical wait times are 2-10 minutes during off-peak hours.
• Best alternatives now:
  • Live chat for instant help on login, payments, or game issues.
  • Email for KYC, documents, or complex investigations.
• Tips if you prefer phone later:
  • Keep your username and registered email ready.
  • Call during off-peak hours (early morning AEST) for shorter queues.
  • Have details handy: last deposit method, device, and error messages.

Social channels can help with quick updates but are not used for account-specific help. This protects your privacy and funds.

• WhatsApp:
  • No official support on WhatsApp. Do not share personal data there.
• Telegram:
  • No official support on Telegram. Avoid groups that ask for payments or codes.
• Facebook Messenger:
  • No account servicing by Messenger. For help, use chat or email on the website.
• X (Twitter):
  • General questions can be asked in public posts. Do not share account data by DM.
• Response times:
  • Public questions may receive a reply during business hours, usually within 1-24 hours.
• Safety tips:
  • The Ricky Casino support team will never ask for your password or 2FA codes.
  • Check links before you click. Only sign in via the official website or app.
  • Report impostor accounts to the platform and use in-site chat for anything sensitive.

Dedicated technical help from the Ricky Casino support team is available for faults, errors, and payment issues. Use chat first for quick triage.

• How to contact technical support:
  • Open live chat and choose Technical from the menu, or say "technical support" to the agent.
  • If needed, send an email via Help > Contact > Technical.
• Issues handled:
  • Login failures, 2FA problems, or account lockouts.
  • KYC upload errors or documents not verifying.
  • Deposit declines, missing balances, or withdrawal failures.
  • Game crashes, lag, or results not showing.
• Expected timing:
  • Triage in chat within 5-15 minutes.
  • Most fixes in 1-24 hours.
  • Complex cases that involve providers or banks can take 48-72 hours or longer.
• What to include for faster fixes:
  • Screenshots or screen recordings of the error, full screen if possible.
  • Time and date (AEST), game or provider name, bet ID or round ID.
  • Device model, OS version, browser/app version, and connection type.
  • Last four digits of the card used or your payment reference, not full card numbers.
• Status updates:
  • You will receive updates in the same chat or by email. Keep notifications on so you do not miss an answer.

Priority assistance is offered to eligible VIP tiers by Ricky Casino customer support. Replies are faster and cases are handled by senior agents.

• Access:
  • Open the VIP tab after you log in to reach the priority chat lane.
  • The VIP support email appears in your VIP inbox and profile.
• Who qualifies:
  • High-tier players based on recent activity and account standing.
  • Invitations are sent in-app and by email when you qualify.
• Issues that receive priority:
  • Time-sensitive withdrawals, limits and responsible gaming settings.
  • Account reviews, travel support for events, and complex technical cases.
• Expected timing:
  • Priority chat connects in under 60 seconds.
  • VIP emails are answered in 1-2 hours.
• How to make the most of it:
  • Keep contact details up to date and notifications turned on.
  • State your goal in one line, then provide the facts and any files.
  • If you just joined VIP, read the welcome email for your direct contacts.
  • For urgent issues, start in chat and reference your VIP status.